After-Sales Policy

At Mammotion, we want to ensure we provide great service to our customers. For this purpose, we have prepared a Warranty Statement to inform you of our procedures and how we intend to handle warranty requests. Please note that the following statement applies only to individual customers.
To ensure a smooth process for warranty support, please keep your purchase receipt, invoice, and other relevant paperwork for your Mammotion product as proof of purchase for future service inquiries. This will help us provide fast and efficient service in case of a warranty claim. Please note that only purchase receipts issued by Mammotion or distributors authorized by Mammotion are valid for warranty. All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.

Original Product Packaging

The original packaging provides the best product protection, and improper packaging may void the warranty and be subject to charges. Mammotion will cover the cost of return shipping caused by our product quality during the warranty, but you will be responsible for the returned product's packaging and any damage occurring in transit caused by improper packaging. So we highly recommend that you keep the original packaging box and packing materials of the product in case you need to return it for warranty service.

Dead-on-Arrival (DOA) and Replacement Cases:

  • Users should contact MAMMOTION or the authorized dealer if the product is found damaged or has performance failures upon receipt.
  • Replacement applies to DOA cases and must be requested within 7 calendar days of receiving the goods.
  • Replacement will be completed within 30 calendar days upon receipt of the completed goods, including all original accessories, attachments, and packaging.

Conditions for Warranty Repair Service:

  • Warranty Repair Service can be requested under specific conditions.
  • Users are instructed to contact MAMMOTION or an authorized MAMMOTION dealer for detailed information.

How to Obtain a Warranty Service

  • For cases under warranty conditions, you can obtain warranty service by contacting MAMMOTION’s online service on the Mammotion App or contact us through this form.
  • For products ordered from a local dealer, please contact the dealer first.
  • Users are required to provide valid proof of purchase, receipt, or order number (for MAMMOTION Direct Sales). Additionally, the Serial Number of the product is essential for initiating warranty service.
  • MAMMOTION will attempt to resolve issues through phone calls, email, or online chat.
  • MAMMOTION may direct you to download or install particular software updates.
  • You may be required to deliver the product to MAMMOTION for further examination or to local MAMMOTION’s appointed service centers if issues persist.

What This Limited Warranty Does NOT Cover

  • Misuse or non-compliance with the user manual.
  • Third-party claims against you for damages.
  • Loss, damage, or disclosure of your data.
  • Special, incidental, punitive, indirect, or consequential damages, including but not limited to lost profits, business revenue, goodwill, or anticipated savings. In no case shall the total liability of MAMMOTION, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damage, not to exceed the amount paid for the product.

Warranty Period:

  • The warranty period varies for different products and parts.
  • Users are advised to check the information below to determine the specific duration of the warranty for their product or parts.
  • For a product, the warranty period starts on the original date of purchase mentioned on the sales receipt or invoice.
  • Pre-order products initiate the warranty period from the shipping date from the local warehouse.

Product Warranty Details:

LUBA 1 AWD Series

Component
Limited Warranty Period
Battery
2 Years
Front/Rear Axel
Wheel Hub Motor
GPS Kit
PCBA
RTK Reference Station
1 Year
Charging Station
Decoration Parts
Consumable Parts
No Warranty
Cutting Blade
Tyre
Cutting Disk

LUBA 2 AWD Series

Component
Limited Warranty Period
Battery
2 Years
Front/Rear Axel
Wheel Hub Motor
GPS Kit
Vision Module
PCBA
RTK Reference Station
Charging Station
Decoration Parts
Consumable Parts
No Warranty
Cutting Blade
Tyre
Cutting Disk

Product and Part Replacement:

  • Replaced items become MAMMOTION's property.
  • Only unaltered products and parts qualify.
  • Replacements are functionally equivalent and covered for the remaining original warranty period.
  • Replacement products or parts provided by MAMMOTION may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty.

User Responsibilities for Service:

  • Users need to arrange product shipments themselves for diagnosis at the local service center or MAMMOTION factory.

User's Rights:

  • This Limited Warranty provides specific legal rights.
  • Additional rights may exist under applicable laws or a written agreement with MAMMOTION.
  • Statutory rights remain unaffected by this Limited Warranty.

Important Information:

  • MAMMOTION will repair or replace products falling under the Limited Warranty at no cost.
  • If the issue is not covered, MAMMOTION or a designated service center may charge a fee accordingly.
  • MAMMOTION reserves the right to interpret the Limited Warranty.
  • Updates may not be individually notified, please refer to the official website.