Shipping Information
Mammotion SHIPPING POLICY
Thank you for visiting and shopping at uk.mammotion.com. Our goal is to offer you the best shipping options. Below is the shipping terms and conditions.
Please note that the delivery time may vary depending on your location from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Delivery Time and Shipping Fees
United Kingdom:
| Model | Estimated Delivery Time | Shipping Methods | Shipping Fees |
| YUKA 1500 | 2-4 business days | UPS, DHL, BJS | free shipping |
| LUBA Series | 2-4 business days | UPS, DHL, BJS | free shipping |
| Accessories | 2-4 business days | UPS, DHL, Yodel, Royal mail | Orders over £99: free shippingOrders less than £99: £6.99 |
The order ships from United Kingdom.
Note: There might be some delay about 5-10 business days on the delivery for Northern Ireland orders due to custom clearance from European warehouse.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 business days.
If your tracking information has not been updated within 10 business days, please contact sales-eu@mammotion.com.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact Mammotion Support within 5 business days at support-eu@mammotion.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Return and Refund Policy
Please refer to our Return & Refund Policy for returning your order.
Shipping Support
For order and shipping-related inquiries, please contact us at sales-eu@mammotion.com.
For return requests and instructions to return any products, please contact Mammotion Support at support-eu@mammotion.com.