Mammotion Extended Warranty Terms

Before buying Mammotion's Extended Warranty Service, please carefully read the Mammotion Extended Warranty Terms of Service to clarify the rights and interests you can enjoy by purchasing this service. Mammotion's Extended Warranty Service is officially authorized by Mammotion and provided by Mammotion's certified official service sites.

By buying Mammotion Extended Warranty Service, you acknowledge that you have read, understood and agreed to the terms of service.

To ensure your normal use, the Extended Warranty Service and the corresponding product must be purchased from the same country/region.

1. Mammotion Extended Warranty Service scope

1.1 Service supported product

Extended Warranty Service
Supported product
LUBA 2 AWD 10000X CARE
LUBA 2 AWD 10000X/10000HX
LUBA 2 AWD 5000X CARE
LUBA 2 AWD 5000X/5000HX
LUBA 2 AWD 3000X CARE
LUBA 2 AWD 3000X/3000HX
LUBA mini AWD 1500 CARE
LUBA mini AWD 1500/1500H
LUBA mini AWD 800 CARE
LUBA mini AWD 800/800H
LUBA mini AWD LiDar CARE
LUBA mini AWD LiDar 1500
YUKA 3000 CARE
YUKA 3000
YUKA 2000 CARE
YUKA 2000
YUKA 1000 CARE
YUKA 1000
YUKA mini 800 CARE
YUKA mini 800/800H
YUKA mini 700 CARE
YUKA mini 700/700H
YUKA mini 600 CARE
YUKA mini 600/600H
YUKA mini 500 CARE
YUKA mini 500/500H
LUBA 3 AWD 10000 CARE
LUBA 3 AWD 10000/10000H
LUBA 3 AWD 5000 CARE
LUBA 3 AWD 5000/5000H
LUBA 3 AWD 3000 CARE
LUBA 3 AWD 3000/3000H
LUBA 3 AWD 1500 CARE
LUBA 3 AWD 1500/1500H
LUBA mini 2 AWD 1000 CARE
LUBA mini 2 AWD 1000
YUKA mini 2 1000 CARE
YUKA mini 2 (1000/1000H)
YUKA mini 2 600 CARE
YUKA mini 2 (600)
YUKA mini 2 800 CARE
YUKA mini 2 (800)
YUKA mini 2 500 CARE
YUKA mini 2 (500)


1.2 Service validity period

The Extended Warranty is valid for one (1) year. Its coverage begins automatically upon the expiration of the product’s original manufacturer’s warranty.


1.3 Service Activation

To be eligible, the Extended Warranty must be purchased via the Mammotion App or official store within 60 days after the product’s initial activation. Once purchased, the Extended Warranty is linked to the corresponding product and will become active immediately following the end of the original warranty period.

1.4 Service Applicability

The Extended Warranty Service applies to all scenarios included under the original warranty.
The Extended Warranty Service applies to the host core components(essential for the product’s intended function) of the products listed in 1.1.

1.5 Exclusion

The Extended Warranty Service does not cover the following losses, expenses and liabilities.

(1) Damage caused by misuse or failure to comply with the user manual;

(2) Personal and property damage caused during product use;

(3) The product is damaged during transportation, but it is not rejected at the time of delivery, or the logistics company does not issue a certificate confirming the damage. Evidence of damage during transportation cannot be provided;

(4) The failure is caused by accident, abuse, misuse, flood, fire, earthquake, food or liquid spillage, incorrect charging or other external causes;

(5) The damage is caused by operating the product outside the permitted or intended use described by Mammotion;

(6) The product or parts have been modified to significantly change its function or capability without the written permission of Mammotion; (Subject to official definition)

(7) Data loss, damage or leakage;

(8) There are signs of tampering or alteration of product labels, serial numbers, etc;

(9) Mammotion's legal proof of purchase, receipt or invoice is not provided, or there is reason to believe that these certificates have been forged or tampered with;

(10) The product covered by the Extended Warranty Service is partially or completely lost or stolen;

(11) The Extended Warranty Service does not apply to consumable accessories of the product, accessories purchased separately and batteries;

Note: For faults not covered by the warranty, MAMMOTION or the designated service center may charge corresponding fees after repair;

1.6 Extended Warranty Service scope

During the Extended Warranty coverage period, Mammotion will, at its sole discretion, repair or replace your product at no charge for any defect in materials or workmanship that occurs under normal use. This service includes coverage for all necessary parts, labor, and round-trip shipping costs.

2.  Important points

2.1 Supported products

Mammotion Extended Warranty Service only supports the product models listed in 1.1, and only applies to the host and core components (excluding consumable accessories, accessories and batteries purchased separately). For other products that may be launched in the future, relevant services will be available after they are officially launched. Please pay attention to Mammotion official website for details.

2.2 Precautions before purchase

The Extended Warranty Service applies only to new devices purchased through Mammotion's official sales channels.
It does not apply to products obtained through unauthorized or second-hand markets.
If your device was purchased or received from another party, you are only eligible for purchase an Extended Warranty Service provided that you provide us with the following documents:
• The product’s first activation occurred within 60 days prior to your Extended Warranty purchase.
• You possess the original proof of purchase (invoice or receipt) of the first-hand buyer issued by Mammotion's official sales channels.
• The device has been properly unlinked from the original owner’s account before you can bind it to your account and purchase the service.

2.3 Precautions before using

To initiate a repair under the Extended Warranty Service, our service center will verify that the product’s model and serial number match the information linked to the service.
Mammotion reserves the right to deny service if the provided information does not match our records, or if there is evidence of tampering or loss of relevant product identification.

3.  Extended Warranty Service process

User service portal: official website, Mammotion APP.

Users can apply for Extended Warranty Service through Chat, hotline, and email. The customer service agent will provide users with solutions based on fault diagnosis. For devices that need to be sent back for processing, customer service agent will check the product warranty period and provide corresponding service guidance.

Users need to provide valid proof of purchase, receipt or order number (applicable to MAMMOTION direct sales). In addition, the product serial number is crucial for using the Extended Warranty Service.

If the problem cannot be solved through remote guidance, users may need to send the product to MAMMOTION service center or the local MAMMOTION designated service sites for further inspection.

Mammotion will provide you with the following solutions based on the inspection results:

(1) If the inspection results are within the warranty scope, Mammotion will provide the corresponding free repair or replacement service;

(2) If the inspection results are not within the warranty scope, Mammotion will confirm with users whether they are willing to pay for the repair or send it back to users without repair.

4. Transfer, Cancellation, and Termination

4.1 Non-Transferability

Once the Extended Warranty Service is bound to a product, it cannot be transferred to a third party.

4.2 Return and replacement

  • Full Refund upon Product Return (Within 30 Days):
If the product is returned within 30 days of purchase, the Extended Warranty Service bound to the product can be fully refunded.
  • Rebind upon Product Replacement (Within 30 Days):
If the product is replaced within 30 days of purchase, the Extended Warranty Service can be re-bound to the replacement unit at Mammotion's discretion, upon request.
  • 30-Day Cancellation Policy:
If you cancel the Extended Warranty Service within 30 days after purchasing this service and the Extended Warranty Service period has not commenced you will receive a full refund of the purchase price.
  • No Refund After Service Period Begins:
Once the Extended Warranty Service period has commenced (i.e., after the original manufacturer's warranty expires), the service fee is non-refundable, except as stated in the clauses above.

4.3 Service Transfer Following Covered Repair or Replacement

If, as part of a valid repair covered under the original or Extended Warranty, the product’s main unit is replaced or its serial number is officially updated, the associated Extended Warranty Service will be automatically transferred to the new or repaired unit. The coverage period of the Extended Warranty will remain unchanged and continue based on its original expiration date.

4.4 Termination

The Extended Warranty Service terminates automatically upon the expiry of its designated coverage period.

5.  Information Security

Mammotion will do its best to ensure the security of users' online shopping information and personal information; you understand and agree that in order to ensure the fulfillment of Mammotion's Extended Warranty Service, Mammotion may need you to provide necessary information (including your name, phone number, email address, serial number of the purchased product, purchase receipt and your country) to verify the applicability of Mammotion's Extended Warranty Service. Mammotion will only use the information you provide for the aforementioned purpose. Mammotion will strictly keep users' personal information confidential.

6.  Applicable to Laws

These Terms shall be governed by and construed in accordance with the laws of the country where the Mammotion product was purchased.  Nothing in this terms (including this term) shall affect your rights as a consumer in reliance on mandatory provisions of local laws